Terms and Contidions
1. GENERAL
Please read these General Terms and Conditions (the "Terms") carefully before accessing and using the website www.punch-oh.com (the "Website") or ordering any products via the Website.
The products marketed and sold via the Website are sold and invoiced by Crispim Abreu & Cª, Lda. a company organized under the laws of Portugal with Tax Identification Number 501152300 and registered address at Rua de São Bartolomeu 1234, 4765-556 Serzedelo - Portugal ("PUNCH-OH!”).
The Terms regulate the details of the contractual relationship and, at the same time, contain important consumer information in the legally relevant version. Via links in the online store, the Customer can retrieve the Terms when ordering, save them on their computer and/or print them out.
We only market and sell products to consumers for purposes not related to activities carried out by such individuals for business, entrepreneurial or professional purposes ("Consumer", "you" or "your").
To order products via the Website, you must be at least eighteen (18) years old, or have your legal guardian's prior consent.
PUNCH-OH! reserves the right to reject any order placed by anyone else than Consumers and orders that are not consistent with PUNCH-OH!'s business policies and these Terms.
You acknowledge and agree that product images and product descriptions provided on the Website are provided for information purposes only, and that such images and product descriptions may not be representative of all of the specifications of each product. Moreover, colours and sizes may be different due to the screens, hardware and software used by the Consumer.
Any agreement concluded between PUNCH-OH! and Consumers shall be deemed binding upon PUNCH-OH!'s acceptance of the Consumer's order (including partial acceptance of such an order). If PUNCH-OH! does not accept an order, PUNCH-OH! will notify the Consumer hereof without delay.
By ordering any products via the Website, you hereby confirm that you fully understand, agree and comply with these Terms and that you have understood all of the information given during the purchase procedure.
PUNCH-OH! reserves the right to change any information, including prices, technical specifications, purchase terms and product offerings without prior notice.
2. ORDERING OF PRODUCTS
PUNCH-OH! sells the products displayed on the Website at the time when each order is submitted by a Consumer.
Products can be ordered by completing the checkout process. Once the checkout process is completed, we will confirm that an order has been properly received by sending an email message to the address provided by the Consumer ("Order Confirmation"). The Order Confirmation will contain a specification of the products ordered, the main characteristics of the products, detailed information concerning the price, terms of payment, return policy and shipping costs.
If you notice any incorrect data in the Order Confirmation, you must notify us without undue delay.
We will not process incomplete or incorrect orders or orders concerning products that are no longer available. If we do not process an order, we will notify you by email and specify the reasons thereto. If the order has been placed and payment has been made for products that are no longer available, we will refund the amount paid for the ordered products without undue delay.
3. PRICE AND PAYMENT
All prices stated on the Website are inclusive of VAT and other applicable sales taxes. Any additional costs and expenses, such as delivery costs, will be clearly indicated prior to check-out and your placement of an order.
Payment of ordered products can be made by using one of the payment methods offered from time to time on the Website.
Please be advised that the payment methods offered on the Website are provided by third party payment service providers and that the use of such third party payment services are subject to such payment service providers terms of use. Please ensure that you understand and agree to all applicable terms and conditions for use of the selected payment service prior to using such third party payment services.
4. DELIVERIES
Ordered products will be delivered to the address indicated by the Consumer in the order.
Please be advised that all delivery times on the Website are estimated.
Upon receipt of products, you shall verify that: the number and characteristics of the delivered products correspond to the information indicated in the bill of parcels; and that the packaging is intact, unaltered and neither damaged nor wet. If you detect any damage on the packaging or the product, any discrepancy in the number of items or in the indications contained in the delivery note, you must notify us hereof in writing, report such damage or discrepancy in the delivery note to be returned to the delivery company.
5. LEGAL RIGHT OF WITHDRAWAL
You have the right to cancel this contract within fourteen days without giving any reason.
If you withdraw from this contract, we have made all payments that we have received from you, not including delivery costs. For this repayment, we use the same means of payment that you used in the original transaction, unless expressly agreed otherwise with you. Under no circumstances will you be charged any fees for this repayment.
You must return or hand over the goods to us immediately and in any event no later than fourteen days from the date on which you inform us of the cancellation of this contract.
The deadline is met if you send off the goods before the period of fourteen days has expired.
Return shipping costs are the responsibility of the consumer.
6. DEFECTIVE PRODUCTS
Your order of products is subject to mandatory consumer protection legislation. As such, you may (depending on the circumstances) have the right to return defective products and request that such products are repaired, replaced or refunded.
To enable our investigation of the defect, we may request a description of the defect and how the defect occurred. You may also be requested to provide visual evidence in the form of images or videos to clearly show the defect.
If you have to return defective products, we will provide a pre-paid return label to be used when returning the defective products. If you decide not to use the pre-paid return label, you should conctact our support for info where to send the defective products (at your own cost).
If our investigation shows that the product was defective, we will reimburse you for the reasonable costs and expenses you incurred for the return shipping.
If you request that a non-defective product shall be repaired, replaced or refunded, and we conclude that the product has been: misused, abused or subjected to neglect, improper or inadequate care, carelessness, damage or abnormal conditions; involved in any accident or damaged due to an incorrect attempt of alteration or repair; used contrary to applicable manuals or instructions for the product; or deteriorated through normal wear and tear, after delivery by us, we may at (our discretion) decide not to repair, replace or refund you for the product and require that you to pay any reasonable delivery costs and service costs and charge this amount to the payment method you provided when you placed your order.
7. PERSONAL DATA
You hereby confirm that you have received information regarding our processing of your personal data, which is available at: Privacy Policy
If you provide personal data attributable to anyone else, you warrant that such individual has reviewed and accepted the Terms and received information and, where relevant, given his or her consent regarding our processing of his or her personal data.
8. DISPUTES
Alternative resolution of consumer disputes in the event of a dispute, the consumer can resort to an alternative consumer dispute resolution entity. More information on the consumer portal (www.consumidor.pt).