You can start a return within 14 days after receiving the order.

We do not accept returns of underwear. Damaged items or with any marks of usage can’t be returned. Once we receive your order in our warehouse, it goes through an inspection process. We reserve the right to accept or reject the return. We will not accept returns in bad condition. We will not issue a refund or send the item.

Preferably, the returns should be sent back in the original packaging but please make sure to remove all the original shipping labels. The shipping cost will be deducted from the refund.

In the unfortunate event of receiving a damaged item, please contact our customer support at: help@punch-oh.com

Refunds  will be processed via the original payment method used during purchase within 5 to 8 business days after the item arrives at our warehouse.  We will notify you by email as soon as we have issued your refund.

In the case of a return, we ask our clients to send us an email at help@punch-oh.com, mentioning the order number and the reason for the return. You will then receive a pre-filled document to be included in your return package.

You may use the courier of your choice; however, PUNCH-OH! is not responsible for any delivery charges, and we do not refund shipping costs.

Please feel free to use the same email if you have any other questions regarding your order.